Singapore Tourist Pass FAQs

  1. What is the Singapore Tourist Pass?
  2. How does the Singapore Tourist Pass look like?
  3. Who is eligible to purchase the Singapore Tourist Pass? How do I purchase a Singapore Tourist Pass?
  4. Where can I buy the Singapore Tourist Pass?
  5. Where can I get my rental deposit refund for the Singapore Tourist Pass?
  6. How much is the Singapore Tourist Pass?
  7. Can I refund the Pass after 7 days upon purchasing?
  8. Can I get a full refund of the Pass including the Pass value and rental deposit if I have not utilized the card within the refund period?
  9. What happens when my Pass expires?
  10. What happens when I tap an expired Singapore Tourist Pass on the bus or train reader?
  11. What is the difference between the Singapore Tourist Pass and the normal ez-link card?
  12. How much can I save using the Singapore Tourist Pass?
  13. How do I use my pass while taking the bus?
  14. How do I use my pass while taking the train?
  15. What is the duration of the pass? How is the 5 days window for refund calculated?
  16. What are the operating hours of the bus and train services in Singapore?
  17. Is there any value on the Singapore Tourist Pass upon purchase?
  18. My Singapore Tourist Pass is still valid but I have also topped up value to the ez-link purse on the card. How can I ensure that monies are not being deducted from the ez-link purse instead of my Singapore Tourist Pass for my travel?
  19. Can I keep the Singapore Tourist Pass as a souvenir?
  20. Are there any package deals for families buying the Singapore Tourist Pass?
  21. Are there any concessionary rates for children and senior citizens?
  22. Is there a number to call should I require more information on tourist attractions?
  23. Is there a number that I can call for enquiries or feedback relating to the Singapore Tourist Pass?

1. What is the Singapore Tourist Pass?
The Singapore Tourist Pass is an all-day pass that offers tourists unlimited travel on Singapore’s public transport system which includes the MRT, LRT and basic bus services. This excludes Express Services, Fast Forward, Night Owl, NightRider, Chinatown Direct and other premium and niche bus services.
The Pass is brought to you by EZ-Link Pte Ltd, the largest CEPAS issuer in Singapore.

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2. How does the Singapore Tourist Pass look like?
The Singapore Tourist Pass is a credit-sized card and a sample of the card design is shown below.
The front (left) and back (right) of The Singapore Tourist Pass.

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3. Who is eligible to purchase the Singapore Tourist Pass? How do I purchase a Singapore Tourist Pass?
Tourists and locals can purchase the Singapore Tourist Pass. You can get one from selected TransitLink Ticket Offices located at MRT Stations.

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4. Where can I buy the Singapore Tourist Pass?
The pass can be purchased at the following TransitLink Ticket Offices located at the following MRT Stations:

TransitLink Ticket Office Operational Hours
Ang Mo Kio 08:00 am – 09:00 pm Daily
Bayfront Closed on Weekdays
12:00 pm – 03:45 pm
04:45 pm – 08:00 pm on Sat, Sun & PH
Bugis 10:00 am – 09:00 pm Daily
City Hall 09:00 am – 09:00 pm Daily
Changi Airport 08:00 am – 04:00 pm
05:00 pm – 09:00 pm Daily
Chinatown 08:00 am – 04:00 pm
05:00 pm – 09:00 pm Daily
Farrer Park 12:00 pm – 03:45 pm
04:45 pm – 07.30 pm Daily
Harbourfront 08:00 am – 04:00 pm
05:00 pm – 09:00 pm Daily
Jurong East 12.00 pm – 03.45 pm
04.45 pm – 7.30 pm Daily
Kranji (from 1 Jan 2016) 12.30 pm – 03.45 pm
04.45 pm – 07.30 pm on Weekdays and Saturdays
Closed on Public Holidays
Lavender 12.00 pm – 03.45 pm
04.45 pm – 07.30 pm Daily
Closed on Public Holidays
Orchard 08:00 am – 09:00 pm Daily
Raffles Place 08:00 am – 09:00 pm (Mon – Fri)
08:00 am – 05:00 pm (Sat)
Closed on Sun and Public Holidays
Somerset
(Concession Card Replacement Office)
10:00 am – 02:00 pm
03:00 pm – 06:00 pm Daily
Closed on Public Holidays
Tanjong Pagar (from 1 Jan 2016) 12:00 pm – 02:00 pm
05:30 pm – 07:30 pm on Weekdays and Saturdays
Closed on Public Holidays
Woodlands 08:00 am – 09:00 pm Daily

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5. Where can I get my rental deposit refund for the Singapore Tourist Pass?
The pass can be refunded at any TransitLink Ticket Offices found at selected MRT stations. For the updated list of locations, please visit www.transitlink.com.sg.
You can also refund the pass at SMRT Passesnger Service Centres at Changi Airport, Kranji, Lavender, Dhoby Ghaut and Marina South Pier MRT stations.

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6. How much is the Singapore Tourist Pass?
The Singapore Tourist Pass comes in 3 options; 1-day, 2-day or 3-day passes.

Types of pass Pricing of Pass * Refundable Rental Deposit *
1 Day Pass $10 $10 *
2 Day Pass $16 $10 *
3 Day Pass $20 $10 *

*Each pass is subjected to a $10 rental deposit which will be refunded if you return the card within 5 days after the day of purchase.

*Each pass will allow for unlimited travel on MRT, LRT and basic bus services. It excludes rides on Premium bus services such as Express, Fast Forward, Night Rider, Nite Owl, Chinatown Direct, Jurong Island and Bus Plus services.

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7. Can I refund the Pass after 7 days upon purchasing?
Sorry, you will not be able to get a refund of the rental deposit.

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8. Can I get a full refund of the Pass including the Pass value and rental deposit if I have not utilized the card within the refund period?
Only the $10 rental deposit is refundable while the pass value is non-refundable.

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9. What happens when my Pass expires?
When your pass expires, it reverts to a normal ez-link adult card. You may choose to top-up the card via EZ-Link’s top-up channels found at hereto carry on using the card for transport and retail purchases at any of EZ-Link’s merchant acceptance points.You can also keep the card as a souvenir & use it as a normal ez-link card the next time you return to Singapore!

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10. What happens when I tap an expired Singapore Tourist Pass on the bus or train reader?
When the expired pass is tapped on the reader, a red light will flash with multiple beeps from the reader signalling insufficient funds. You can pay your fare with cash if you are on a bus or you can proceed to the Passenger Service Centre to top-up your card if you are in a MRT stations.

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11. What is the difference between the Singapore Tourist Pass and the normal ez-link card?
Singapore Tourist Pass Normal ez-link card
The Singapore Tourist Pass offers tourists unlimited travel on the MRT and LRT trains and basic bus services for the duration of the validity of the pass. The ez-link card is used to pay the exact fare for every journey made on the public transport system.
The Singapore Tourist Pass comes with a fixed cost per day (S$10 for 1-Day pass, S$16 for 2-Day pass and S$20 for 3-Day pass). The ez-link card costs S$12, $5 is the non-refundable card cost with $7 travel value.
The Singapore Tourist Pass will also revert to a normal ez-link card upon expiry of the pass.

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12. How much can I save using the Singapore Tourist Pass?
This is dependent on your usage of the pass. Bus fares typically range from $0.73 to $1.66 while MRT fares range from $0.83 to $1.95 for a single trip journey paying by the ez-link card.With the Singapore Tourist Pass, you do not have to worry about insufficient monies for your transport needs while you enjoy the sights & sounds of Singapore!

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13. How do I use my pass while taking the bus?
Simply tap your pass on the reader when you board the bus. The reader will beep and a green light shown to indicate a successful tap. When you alight, do remember to tap your pass on the reader again to complete the trip. A similar green light will be shown.

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14. How do I use my pass while taking the train?
Simply tap your pass on the reader on the fare gate when you enter the station. Similarly, tap again on the reader at the exit fare gate to complete the trip.

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15. What is the duration of the pass? How is the 5 days window for refund calculated?
The duration of the pass begins from your first tap of the pass and is based on the operating hours of the public transport system, which is typically midnight for bus services and 0030hrs for MRT services. For example, if you have purchased and started using the Singapore Tourist Pass at 1500hrs (3pm), the pass is valid till the end of the operating hours for that day for a 1-day pass.

The 5 days window period to refund your card begins from the day you purchased your pass. For example, if you buy your pass on a Monday for a 3-day pass, you will have to return your card for refund by Saturday should you wish to get your rental deposit back.

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16. What are the operating hours of the bus and train services in Singapore?
You may refer to the website www.publictransport.sg for the latest timings of bus and train services.

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17. Is there any value on the Singapore Tourist Pass upon purchase?
No. The Singapore Tourist Pass only comes with the type of pass which you have purchased it for. However, you may choose to top-up your pass at any of EZ-Link’s top-up points to use at EZ-Link’s retail merchants. The list of merchants can be found at www.ezlink.com.sg/use-your-ez-link-card/where-to-use/.

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18. My Singapore Tourist Pass is still valid but I have also topped up value to the ez-link purse on the card. How can I ensure that monies are not being deducted from the ez-link purse instead of my Singapore Tourist Pass for my travel?
A robust system is in place to ensure that no monies are deducted from your Singapore Tourist Pass as long as your pass remains valid. Should you suspect that monies may have been deducted from your ez-link purse, you can approach any Ticket Office at MRT stations for assistance.

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19. Can I keep the Singapore Tourist Pass as a souvenir?
Sure, you may choose to keep the pass after your stay in Singapore. However, the $10 card deposit together with any remaining stored value will be forfeited.

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20. Are there any package deals for families buying the Singapore Tourist Pass?
No, there are currently no package deals for families.

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21. Are there any concessionary rates for children and senior citizens?
No, there are currently no concessionary rates for the Singapore Tourist Pass.

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22. Is there a number to call should I require more information on tourist attractions?
You may call the Singapore Tourism Board’s Tourist Information Hotline at 1800-736 2000 for more information.

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23. Is there a number that I can call for enquiries or feedback relating to the Singapore Tourist Pass?
You can call the EZ-Link hotline at 6496 8300. Operating hours are 0800 – 1800 hours daily except public holidays, or you can email customerservice@ezlink.com.sg